FAQs
Q: Can I exchange my order?
A: We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
Q: Can I cancel my order?
A: We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to already placed orders. Returns can be initiated through our returns page. (Returns page would be a link for them to go to. Can we do that? If not, I will change it.)
Q: How do I return my order? A: Returns are accepted for all items within 15 days of purchase. Please visit our returns page to initiate the return process.
Q: What do I do if my order is damaged?
A: We are so sorry to hear that your order arrived in less than pristine condition! Please allow our customer service team to make it right by replacing the order or issuing a full refund. Please send an email to shopadaf@gmail.com. Be sure to include your order number, pictures & what you decide to do moving forward. We will do everything to make it right!
Q: I received the wrong goods, what do I do?
A: Although, we strive for perfection, we are human and sometimes the wrong items are flown to the wrong location. We are so sorry for any inconvenience this has caused and our customer service team is here to make it right. Please contact our customer service team via email shopadaf@gmail.com so that they can work to get you your goods as soon as possible.
Q: How can I pay for my order?
A: Our online store currently accepts Visa, MasterCard, Discover, & American Express. We also accept payment via PayPal.
Q: How long will it take to get my order?
A: For standard shipping, you should receive your order within 4-5 business days.
Q: How can I check the status of my order?
A: We know you can’t wait for your flight to land with all of your goodies, which is why we will be sure to notify you when your order ships via email. You can also check the flight info by clicking here. (Here would be a link for them to go to. Can we do that? If not, I will change it.)